Our Basic Trouble Free Policies:

Because our jewelry is handmade, it is not perfect like what you may find in a pricy, high end jewelry store in the mall.  There may be small file marks, or dents from the hammer, or even unpolished areas.  All evidence to having been formed by a human hand.  While we take every care to create items that look nothing less than stunning, we feel that these small imperfections add to the character of the piece and we hope that you will too.

We also take care to try to take pictures of all of my items in good light and at various angles so that there will be no surprises when an item arrives.  If you have any questions about an item or would like more information, please just ask! 

PAYMENT:

PAYPAL:

Paypal is our preferred method of payment.  PayPal helps to ensure protection to both the seller and the buyer and is the easiest way to pay.  If you do not have a PayPal account, we highly recommend creating one, as you will need it in order to use our check out system.

MONEY ORDERS:

We do accept money orders.  If you plan to pay this way, Please send us a message to set up a payment for you as our cart does not support this feature.  We will supply our mailing address for the money order.  Your item will be mailed once the Money Order has arrived.  We are not responsible for lost mail so be sure to apply insurance or tracking to your mail.  We will be sure to contact you when we have shipped your package.

PERSONAL CHECKS:

We do not accept personal checks except under certain circumstances; such as local shows.  We reserve the right to refuse to accept checks in form of payment from any person.

LAYAWAY PLANS:

I do offer layaway plans on any item over $100.00

- I do not charge any extra fees for a layaway plan.  An initial 25% deposit on the item is due before the item will be removed from my shop.  This deposit in not refundable if the layaway plan is cancelled.  Please contact me if you would like to purchase an item on layaway.  I will set up a separate listing for you in my "Reserved" shop section which will be for the initial deposit (25% of the cost of the item).  This listing will also contain a copy of these policies and the payments will be written out in detail for the buyer, including:  The date of each payment and the payment amount, and my PayPal information (which is also in these policies).

-Payments:  Typical payments will be due by the 15th of each month via PayPal to earthartgems@gmail.com.  Each payment will be 25% of the overall item cost.  Therefore there will be 1 initial deposit and 3 payments.  The first payment will be due on the month following when the deposit is made.  For Example: If the deposit is paid on April 3rd, the first payment will not be due until May 15th.  The final payment will also include the cost of the shipping.  There is no penalty for early payoff and as soon as the item is paid in full it will be shipped.  I do not apply interest to the balance during the layaway period.

-Late Payments: It is the responsibility of the buyer to make each payment after the initial deposit.  If a payment is not made by the 15th of each month a bill will be sent via PayPal to the buyer as a reminder.  If this bill is not paid by the end of the month the Buyer will be contacted to notify them that the plan has been cancelled.  Please see below for Plan cancellation.

-Cancellation:  At anytime the buyer may cancel the Layaway plan.  If they choose to do so they will be refunded all monies paid into the plan, minus the 25% deposit.  The item will be re-listed at this time.  The buyer may of course choose to restart the layaway plan from the beginning, including a new 15% deposit.  I may chose to cancel a Layaway plan if payments are not made as outlined above.

-Human Factor:  I am human and so I realize that people make mistakes, forget payments, forget about payment plans, go on vacations etc... So if something comes up, please just send me a message explaining the circumstances and I will be flexible in meeting your schedule.  If something goes wrong I would rather it all work out than having to cancel a Layaway plan.  I will do my best to keep communication open, Please contact me sooner rather than later if making payments becomes an issue.

-Changes to the plan:  I am very flexible.  Please let me know when contacting me about a plan if you would like your payments to be over a longer or shorter period of time and I will try to accommodate your request within reason.  If in the middle of a plan you find that you are unable to make a payment one month but you do not want to cancel, I will allow you to skip a payment, or lower your payment.  In exchange I will increase the non-refundable amount to $35% in the event that the plan is cancelled.  My goal is to sell you jewelry, not to make money with deposits, so I will be happy to make adjustments to plans as long as the payments keep coming in.

SHIPPING:

Shipping varies, usually items are shipped the day they are purchased, Flat rate boxes and padded envelopes are used most often.   I insure items over $100 or per request.  Items sent overseas are not insured except by request.  I will not be responsible for lost packages in the mail.  If you would like tracking, insurance or other services for international packages, please contact me for a quote.  Extra shipping charges will be collected via PayPal invoices.

REFUNDS AND EXCHANGES:

If you buy something from our shop and are unsatisfied, please contact us so that we can discuss the return of the item and a refund.  Returns should be made within 5 days of receiving the item.  Please keep in mind that all items are handmade and will have minor flaws.  Custom items may or may not be returned depending on the nature of the item.  Instead I usually would prefer to have a chance to make things right.  Just let me know where I went wrong.  In some cases Store Credit may be issued as a refund instead of cash.

For Layaway Items, Because the Item has been held for you; if you decide that you wish to return it after receiving it, you will receive Store Credit for the full amount, or you can receive a regular refund in the full amount minus the deposit amount, which I will keep.

FAQ:

Q: I have a stone that my grandmother left me, can you set it for me?

A: Yes!  We do custom work.  A lot of our work is setting stones provided to us by our customers. The price will vary depending on the type of setting and the complexity of the design.

Q: How will my custom item be designed?

A: Usually if you order a custom piece of jewelry, we will create several sketches for you based on what you would like to see in the design.  Sometimes our customers provide their own sketches.

Q:  I purchased a ring from your shop and when it arrived it did not fit, may I return it?

A: Yes, if you contact us about a return within 5 days of receiving the item, it can be returned for a full refund.

Q: I had a custom ring made and after it arrived I discovered that I had it made in the wrong size, Can I return it or have it resized?

A: No.  Custom items cannot be returned and we are not responsible for misinformation given by our clients.

Q:  I would like a stone that I do not see in your online shop; can you order one for me?

A: Yes.  We have wholesale connections so we can obtain almost any stone and at a good price.

Q: Does your shop do custom lapidary work?

A: Sometimes, We do cut and polish cabochons and other stones here in our shop.  Please contact us for this type of work.

Q:  Do you work in gold or other precious metals?

A: Yes, Mostly by request.  working in gold is no different than working in silver except it is much more expensive.

Q: Do the pendants come with chains?

A: Yes.  Every one of our pendants will come ready to wear with a chain. These are included for free.  The chains are not handmade and are usually plated silver, or leather cords.  Sometimes we will include a higher quality solid sterling silver chain with our high end pendants.  If this is the case we will mention it in the description.  We do not warranty the craftsmanship of the chains that we provide as they are included for free.